Lite, Pro, and Team are prepaid. You transfer VND to a VietQR code, SePay tells us the money arrived, and we grant a time-boxed plan. There is no card on file and no automatic charge. Unused transcription minutes are not paid out as cash. English is the controlling language of this page.
How does NotaFrog take payment?
Checkout is a Vietnamese bank transfer. The site shows a QR code and a one-time content code. You pay from any Vietnamese banking app. We never see a card number, and we cannot charge you again later. Plans and list prices in USD on the pricing page are for comparison; the amount you transfer is the VND figure shown at checkout.
- Lite — 7-day prepaid term.
- Pro and Team — 30-day prepaid term.
- Free — $0, no transfer.
Paying again while a higher plan is still active does not downgrade you. A cheaper plan on top of a still-live Pro or Team term does not replace that plan. Details of stacking live on the pricing page and in the product.
When will Ranella refund money?
Because the term is prepaid digital access, we do not refund a completed transfer once the plan has been granted and you have been able to use the product, except in the cases below.
- Duplicate or overpay. If SePay reports a second transfer for the same payment, or you sent more than the checkout amount, write to us. Underpays are refused by the checkout and do not grant a plan.
- Paid but not granted. If the bank transfer landed and your account did not receive the plan, that is an error we will fix — either by granting the term or by returning the money.
- Wrong amount shown. If checkout displayed an amount we did not intend, we will correct it.
- Law that requires a refund. If Vietnamese consumer rules require a refund in your situation, we will follow them.
Change of mind after a granted, usable term is not a refund reason. Stopping use does not reverse a transfer that already bought a live term.
What about unused minutes?
Transcription minutes and translation credits are usage quotas, not a wallet. They expire with the plan term. We do not convert leftover minutes into cash or into another product.
Live caption sessions that start and then fail can return unused reserved seconds to your quota. That is a metering correction inside the product, not a bank refund.
How do you request a billing correction?
Email hello@notafrog.app from the address on the account. Include the payment code shown at checkout (it starts with NF), the date, the amount, and what went wrong. We will look at the payment row and reply.
Bank processing times are outside NotaFrog. A transfer that has not yet arrived is not a refused refund — wait for SePay to confirm, then write if the plan still did not apply.
See the numbers first.Then pay only if you want to.
Free does not expire. Lite is one week. Nothing auto-renews.